| Event Profile | |
| Class/ Online | Classroom |
| Date | October 21 - 22, 2025 |
| Time | 9.00am to 5.00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 1100.003 & above: SGD1080.00 each For Member SGD 1045 3 & above: SGD1026 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Aug 18 - 19, 2025 2) Nov 25 - 26, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
A 2‑Day Leadership Immersion for Senior Corporate Leaders
In a fast-evolving business landscape, leadership is no longer just about strategy—it's about shaping the unseen forces that drive performance: values, trust, and culture. Just as crafting a remarkable cup of coffee requires thoughtful selection, precision, and care, so too does shaping a leadership legacy that leaves a lasting imprint on people and purpose.
"Brewing Culture, Shaping Vision" is a 2-day experiential leadership programme designed specifically for senior leaders and corporate decision-makers. Using coffee as a metaphor and sensory tool, participants are guided through deep reflection, dialogue, and co-creative practices to examine how they shape organisational culture and lead with intention. Drawing from the trainer’s unique combination of leadership expertise and coffee-based learning design, this immersive programme encourages visioning, connection, and transformation.
Leaders will leave with renewed clarity, strategic insight, and a tangible plan to embed their values into action—co-creating workplaces where culture becomes the catalyst for collective success.
In a fast-evolving business landscape, leadership is no longer just about strategy—it's about shaping the unseen forces that drive performance: values, trust, and culture. Just as crafting a remarkable cup of coffee requires thoughtful selection, precision, and care, so too does shaping a leadership legacy that leaves a lasting imprint on people and purpose.
"Brewing Culture, Shaping Vision" is a 2-day experiential leadership programme designed specifically for senior leaders and corporate decision-makers. Using coffee as a metaphor and sensory tool, participants are guided through deep reflection, dialogue, and co-creative practices to examine how they shape organisational culture and lead with intention. Drawing from the trainer’s unique combination of leadership expertise and coffee-based learning design, this immersive programme encourages visioning, connection, and transformation.
Leaders will leave with renewed clarity, strategic insight, and a tangible plan to embed their values into action—co-creating workplaces where culture becomes the catalyst for collective success.
Objective
Participants will be able to:
- Diagnose and influence organisational culture at both strategic and behavioural levels.
- Reflect on their leadership identity and the legacy they intend to leave behind.
- Apply systems thinking to culture and people-related strategy.
- Facilitate dialogue and co-create shared vision within teams and organisations.
- Deepen their ability to build trust and psychological safety through authentic leadership.
- Craft a culture-anchored action plan to influence change and build alignment.
Outline
Day 1 – Brewing Culture
1. The Roast Profile – Understanding Culture
2. Aroma of Leadership – Your Personal Impact
3. The Culture Café – Conversational Leadership
Day 2 – Shaping Vision
4. The Perfect Blend – Aligning Culture and Strategy
5. Espresso Visioning – Future Leadership and Legacy
6. From Beans to Baristas – Enabling Others to Lead
1. The Roast Profile – Understanding Culture
- Coffee's bean-to-cup journey as a metaphor for organisational culture
- Understanding visible and invisible layers of culture (artifacts, values, assumptions)
- The role of leaders in reinforcing or reshaping culture
2. Aroma of Leadership – Your Personal Impact
- Leadership identity: what do others experience in your presence?
- Emotional resonance and psychological safety
- Reflective journaling and small group dialogue
3. The Culture Café – Conversational Leadership
- Café-style dialogue rounds to surface insights and co-create understanding
- Practising courageous conversations and feedback models
- Techniques for fostering inclusion and openness across hierarchies
Day 2 – Shaping Vision
4. The Perfect Blend – Aligning Culture and Strategy
- Case studies: companies that harmonise culture and strategic direction
- Identifying cultural misalignments and opportunities
- Group activity: creating your team's unique "coffee blend" identity card
5. Espresso Visioning – Future Leadership and Legacy
- Tools to articulate vision with clarity and impact
- Systems thinking: connecting leadership intent to cultural behaviours
- Reflective exercise: the legacy you wish to leave as a leader
6. From Beans to Baristas – Enabling Others to Lead
- Empowering teams through co-creation and trust
- From transactional to transformational leadership models
- Personal Culture & Vision Action Plan with peer feedback and coaching commitment
Who should attend
- Senior leaders and C-suite executives
- Heads of department and function
- Corporate decision-makers responsible for culture, strategy, or transformation
Methodology
- Experiential Learning: coffee-based metaphors, reflective journaling, and sensory immersion
- Interactive Dialogue: real-play, leadership circles, and peer facilitation
- Practical Tools: culture cards, systems maps, action planning frameworks
- Coaching and Reflection: guided introspection, peer feedback, and commitment sharing
Group Size & Venue Requirements
• Recommended Group Size: 12–16 participants
• Venue Needs:
- Flexible seating for group work and café-style discussions
- Barista setup or coffee station for sensory immersion
Testimonial
Charlene embraces the "hands-on" demeanor to engage with all learners. Her understanding and effective listening abilities to recognize the requirements of every individual permit her to uncover every potential and strength that gave a lot of solace, and support to numerous people. She's an incredible impact, inspiration, and phenomenal mentor to each stakeholder. I am blessed to have her as my lecturer in class, and my mentor on each journey that I am embarking. Thank you! – M. Sim (HR Consultant)
Charlene has been a great tutor in guiding my learning journey with my dissertation paper. She has been an invaluable mentor to me in navigating my career pathway. Her
advice and guidance were incredibly insightful in helping me advance my career into a role that I desire. I appreciate Charlene for her professionalism and commitment to the success of people whom she connects with. – M. Phung (Service Quality Manager)
In my opinion, Charlene can explain difficult situations in a professional and well-put phrases. I love the way she sent the message across – SIA Cabin Crew
Charlene has been a great tutor in guiding my learning journey with my dissertation paper. She has been an invaluable mentor to me in navigating my career pathway. Her
advice and guidance were incredibly insightful in helping me advance my career into a role that I desire. I appreciate Charlene for her professionalism and commitment to the success of people whom she connects with. – M. Phung (Service Quality Manager)
In my opinion, Charlene can explain difficult situations in a professional and well-put phrases. I love the way she sent the message across – SIA Cabin Crew
Charlene Teo's Profile
Service Leadership | Neuro-Linguistic Programming | Wine & Coffee Communication | Transactional Analysis | Mindfulness & Psychotherapy
With over 40 years of experience in people-centered industries—including aviation, education, psychotherapy, and corporate training—Charlene Teo brings a rare blend of depth, warmth, and strategic insight to every learning experience she leads.
Charlene is a certified Specialist Adult Educator (IAL) and a certified trainer of Neuro-Linguistic Programming and Hypnotherapy (ABH/ABNLP), whose multi-disciplinary approach integrates behavioral psychology, communication frameworks, and sensory experiences into impactful training programmes. Her background as a former Singapore Airlines Chief Stewardess and In-house Trainer has shaped her global outlook and exceptional ability to engage diverse participants.
Specialisation in Coffee, Wine & Relationship-Building
Charlene's unique training approach includes signature programmes like "Brewing Culture, Shaping Vision," "Coffee Conversations," and "From Barrel to Bond," where she blends the art of beverage appreciation with leadership and relationship-building. Over the past five years, she has taught both WSQ-certified Coffee and Wine Service programmes and curated private sector workshops, as well as developed training content for organisations seeking to integrate sensory learning with professional development.
Her experience spans both preparing and serving specialty coffee to international clientele during her time with Singapore Airlines, and her extensive knowledge of wine has allowed her to design innovative modules that use coffee brewing and wine tasting as a metaphor for self-awareness, presence, and interpersonal communication.
Charlene is passionate about combining her knowledge of coffee and wine with leadership and communication development—helping individuals and teams explore how sensory experiences can deepen emotional intelligence, team cohesion, and authentic connection.
Proven Expertise Across Sectors
Charlene has designed and conducted impactful training for a wide range of organizations such as Singapore Airlines, JP Morgan, PSA, SGH, ST Engineering, IAL, and various ministries, schools, and non-profits. Her specialties include:
- Service Leadership & Emotional Intelligence
- Negotiation Skills & Managing Difficult People
- Multi-Generational Workforce Engagement
- Mindfulness-Based Leadership & TA Integration
As a certified Transactional Analysis Advanced Practitioner and Clinical Supervisor, she delivers psychologically safe, reflective spaces for change to take root.
Training That Transforms
Charlene’s workshops are known for being sensory-rich, thought-provoking, and deeply human. She incorporates experiential learning, guided reflection, and real-world application to help participants connect the dots between their inner world and outer behaviors.
Guided by her life mantra - "Exploring Dreams through Growing Experiences" -Charlene believes that growth begins with awareness, and transformation begins with choice.
With over 40 years of experience in people-centered industries—including aviation, education, psychotherapy, and corporate training—Charlene Teo brings a rare blend of depth, warmth, and strategic insight to every learning experience she leads.
Charlene is a certified Specialist Adult Educator (IAL) and a certified trainer of Neuro-Linguistic Programming and Hypnotherapy (ABH/ABNLP), whose multi-disciplinary approach integrates behavioral psychology, communication frameworks, and sensory experiences into impactful training programmes. Her background as a former Singapore Airlines Chief Stewardess and In-house Trainer has shaped her global outlook and exceptional ability to engage diverse participants.
Specialisation in Coffee, Wine & Relationship-Building
Charlene's unique training approach includes signature programmes like "Brewing Culture, Shaping Vision," "Coffee Conversations," and "From Barrel to Bond," where she blends the art of beverage appreciation with leadership and relationship-building. Over the past five years, she has taught both WSQ-certified Coffee and Wine Service programmes and curated private sector workshops, as well as developed training content for organisations seeking to integrate sensory learning with professional development.
Her experience spans both preparing and serving specialty coffee to international clientele during her time with Singapore Airlines, and her extensive knowledge of wine has allowed her to design innovative modules that use coffee brewing and wine tasting as a metaphor for self-awareness, presence, and interpersonal communication.
Charlene is passionate about combining her knowledge of coffee and wine with leadership and communication development—helping individuals and teams explore how sensory experiences can deepen emotional intelligence, team cohesion, and authentic connection.
Proven Expertise Across Sectors
Charlene has designed and conducted impactful training for a wide range of organizations such as Singapore Airlines, JP Morgan, PSA, SGH, ST Engineering, IAL, and various ministries, schools, and non-profits. Her specialties include:
- Service Leadership & Emotional Intelligence
- Negotiation Skills & Managing Difficult People
- Multi-Generational Workforce Engagement
- Mindfulness-Based Leadership & TA Integration
As a certified Transactional Analysis Advanced Practitioner and Clinical Supervisor, she delivers psychologically safe, reflective spaces for change to take root.
Training That Transforms
Charlene’s workshops are known for being sensory-rich, thought-provoking, and deeply human. She incorporates experiential learning, guided reflection, and real-world application to help participants connect the dots between their inner world and outer behaviors.
Guided by her life mantra - "Exploring Dreams through Growing Experiences" -Charlene believes that growth begins with awareness, and transformation begins with choice.
